K & B Event REntals
Frequently Asked Questions
FAQ's
Find Answers To Popular Queries
We do visit the site with the client upon request for placement, measurement, or assistance with layout. We always love working with a layout of the event to ensure accuracy of placement and efficiency on the day of the event.
We suggest that 3 months prior to your event is a good mark to be able to secure and have all items available. We can take orders up to 24 hours before an event, but do not guarantee that inventory will be available. It is best to let us know as soon as you are ready to select your rentals.
We offer one universal spandex chair cover that fits more than 30 styles of chairs. Usually with a photo we can determine if it will fit, or you can provide a sample chair for us to test.
We do our best to keep our inventory up to date on the website, but if your items cannot be found, give us a call at 225-478-3990 to see if we can have it in stock and available by your event date.
We stock the sizes that are shown on our site. For larger sizes, we will contract with a tent partner who specializes in larger tents.
Your planner, coordinator, or caterer will be able to help you with these numbers, but if you need assistance we can make recomendations. It is always recommended to have 5% more for Rental Terms.
Rental Terms
To book an event you must sign an electronic order sheet, terms contract, and place a 50% deposit on the event. The full balance on any event is due one week prior to the event date.
We charge a non-refundable 10% damage waiver on all of our rental orders unless declined by the client if the order is under $200. This covers damage to items that occurs from normal use. This does not cover loss, misuse, or negligence. Examples of items covered: minimal broken glassware, minimal chipping on china, linen burns. Examples of items not covered: molded linen, wax on linen, non-returned items, excessive breakage from negligence.
**Your Event reserves the right to bill for any non-returned or damaged items, and can charge the card on file for the event. For more information see the Terms Contract.
We accept all major credit cards and checks for payment. The customer bears responsibility for a 3% processing fee on all major credit cards. Deposits are due at signing of the contract, with the remaining balance due one week prior to delivery date. We accept cash payments after having a minimum of 50% on a card.
You may cancel ONLY the tent and/or heater rentals up until day of the event; however, if you cancel these two particular items you will only be refund